X Sports&Living

At X Sports&Living, we want you to shop with complete confidence. That’s why we offer a 30-day, risk-free pickup and return policy—designed to make returns simple, transparent, and stress-free.

⸻

How It Works

✅ If you’re not 100% satisfied with your purchase, you can request a return within 30 days from the date of delivery.
✅ Free pickup is available for returns within our free delivery areas.
✅ For other locations, we offer an affordable return shipping option to keep your costs minimal.
✅ Once we receive and inspect the returned item, we’ll issue a full refund to your original payment method—no hidden fees and no restocking charges.

⸻

Eligibility Criteria
• Items must be in original condition, unused, and returned with all original packaging and accessories.
• Proof of purchase (order confirmation or receipt) is required.
• This policy applies only to purchases made directly through xsportsliving.com.au.

⸻

Exceptions

⚠️ Please note:
• Customized or personalized items may not be eligible for a refund.
• Products that have been used, damaged, or altered after delivery may not qualify for return.

⸻

How to Request a Return
1. Contact Us – Reach out to our friendly customer support team at sales@xsportsliving.com.au or call 1111 111 111.
2. Schedule Pickup or Shipping – We’ll arrange a free pickup (for free delivery areas) or provide a low-cost return shipping option.
3. Refund Process – Once we receive and inspect your item, we’ll process your refund within 3 business days.

⸻

💚 At X Sports&Living, your satisfaction is our priority. Shop with ease knowing we’re here to make every step—buying or returning—hassle-free.

At X Sports&Living, we are committed to providing our customers with convenient, reliable, and cost-effective shipping options. Please carefully review our shipping terms and conditions below to ensure a smooth delivery experience.

⸻

1. Order Processing Time
• All orders are processed within 1 business day after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Once your order has been shipped, you will receive a confirmation email containing tracking details.

⸻

2. Shipping Rates
• Free Delivery is available for customers in Sydney, Melbourne, Brisbane, and Adelaide metropolitan areas.
• For all other locations, we offer affordable freight options, with shipping quotes provided during checkout.

⸻

3. Shipping Methods & Carriers
• Free Delivery: Handled by our in-house delivery team. Our drivers will contact you 1-2 days in advance to confirm the delivery date and time.
• Interstate & Regional Deliveries: We partner with trusted carriers such as Hunter Express, Allied Express, and TNT to ensure timely delivery.
• Please arrange for at least one able-bodied person to assist with unloading, if required.

⸻

4. Estimated Delivery Time
• Metropolitan Free Delivery: 3–5 business days after order processing.
• 300km Surrounding Metro & Interstate Deliveries: 5–7 business days after order processing.
• Peak Season Delays: During high-demand periods (e.g., holidays and major sales events), delivery times may be extended due to increased order volumes.

⸻

5. Custom-Made & Special-Order Items
• Some items are custom-made or special-order products and require additional production time prior to shipping.
• The estimated arrival time (ETA) is displayed on each product’s listing page.
• While we strive to meet all delivery timelines, unforeseen delays due to production schedules, logistics, or customs may occasionally occur. Customers will be notified promptly if any significant delays arise.

⸻

6. Inventory Inaccuracies & Resolution
• Due to rapid stock movement, especially during peak seasons, occasional discrepancies in inventory may occur.
• If an item becomes unavailable after purchase, we will promptly offer an alternative product or issue a full refund.
• We encourage customers to contact us directly for assistance before initiating chargebacks, as our team is dedicated to resolving such issues fairly and efficiently.

⸻

7. Delivery Terms
• Ground Floor Delivery Only: Orders are delivered to the front door or garage at ground level.
• Stairs or Indoor Delivery: Additional fees apply. Please contact us prior to placing your order.
• Heavy/Large Items: An able-bodied person must be present to assist with unloading.
• Missed Deliveries:
• You may authorize us to leave the order at your front door or garage.
• Alternatively, you can reschedule delivery (additional fees and delays may apply).

⸻

8. Installation Services
• Most of our products require assembly and come with DIY instructions.
• Professional installation services are available upon request (fees apply).
• Customers must provide parking access for the installation team; if parking is unavailable, additional charges may apply.

⸻

9. Add-On Services (Additional Fees Apply)

We also offer a range of optional services to enhance your delivery experience:
• Moving goods indoors or upstairs
• Specific delivery time requests
• Two-person delivery service
• Professional installation services

For any special requirements, please contact us to receive a customized quote.

At X Sports&Living, we are dedicated to providing high-quality products that are built for durability and long-term enjoyment. To give you complete peace of mind, we offer up to 5 years of warranty coverage on selected products—depending on the product category and the warranty plan you choose.

Our standard warranty provides 12 months of coverage across all product categories, with the option to purchase Extended Warranty Plans of up to 5 years for qualifying items.

⸻

1. What This Warranty Covers

This warranty covers defects resulting from materials or workmanship, including:
• Manufacturing defects in materials or assembly.
• Structural failures, such as breakage of frames or welded joints.
• Electrical or mechanical component failures caused by defects.
• Material deterioration not caused by normal wear and tear.

⸻

2. Exclusions & Limitations

This warranty does not cover:
• General wear and tear, such as surface scratches, dents, fabric fading, or discoloration due to prolonged exposure to sunlight or moisture.
• Accidental damage, misuse, or neglect, including improper assembly, overloading, impacts, or failure to follow care and usage guidelines.
• Environmental and weather-related damage, such as exposure to extreme temperatures, excessive humidity, UV degradation, rust, mold, or mildew.
• Consumable parts and accessories, including (but not limited to) pool table felt/cloth, batteries, rubber grips, seat cushions, and charging cables—unless faulty upon delivery.
• Unauthorized modifications or repairs—tampering, alterations, or use of non-original parts will void the warranty.
• Commercial or rental use—unless explicitly stated, this warranty applies only to residential use.
• Complimentary bonus items—any free accessories provided with the main product are not covered under this warranty.

⸻

3. Extended Warranty Options – Up to 5 Years

For selected products, Extended Warranty Plans are available for purchase, offering up to 5 years of total coverage for long-term protection and peace of mind.

Benefits of Extended Warranty Plans:
• ✅ Additional Coverage: Extend your warranty up to 4 years beyond the standard 12-month warranty.
• ✅ Comprehensive Protection: May include repairs, replacements, and services not covered under the standard warranty.
• ✅ Hassle-Free Claims: Simplified process with direct access to our support team.

Key Terms:
• Availability: Extended Warranty Plans can be purchased at checkout or within 30 days of purchase.
• Pricing: Costs vary depending on the product and selected coverage period (1–4 additional years).
• Activation: Coverage starts immediately after the standard 12-month warranty expires.
• Transferability: Plans are non-transferable and apply only to the original purchaser.

⸻

4. How to Add an Extended Warranty
• At Purchase: Select the Extended Warranty option during checkout.
• Post-Purchase: Contact our customer service team within 30 days to add a plan.

⸻

5. Warranty Claim Process

If you experience an issue covered by this warranty:

Step 1: Submit Your Claim
📧 Email: sales@xsportsliving.com.au
📞 Phone: 04 0391 0366

Please include:
• Proof of purchase (order number, receipt, or invoice).
• A clear description of the issue and when/how it occurred.
• Photos or videos showing the defect.

Step 2: Assessment
Our team will review your claim and may request additional information.

Step 3: Resolution
If approved, we may, at our discretion:
• Repair or replace defective parts.
• Replace the entire product.
• Issue a refund (as per our refund policy).

⸻

6. Additional Terms & Conditions
• If the original product is discontinued, we may replace it with a comparable product of equal value.
• Customers may be responsible for return shipping if the issue is not due to a manufacturing defect.
• Claims must be submitted within the active warranty period (up to 5 years, depending on your coverage).
• This warranty is non-transferable and applies only to the original purchaser.

⸻

7. Compliance with Australian Consumer Law

This warranty is provided in addition to your rights under Australian Consumer Law (ACL).

Under ACL, you are entitled to:
• A replacement or refund for a product with a major failure.
• Repairs or replacements if a product fails to meet acceptable quality standards and the issue is not considered major.

For more details, visit theAustralian Competition & Consumer Commission (ACCC) website.

⸻

8. Need Assistance?

Our customer support team is here to help:

📧 Email: sales@xsportsliving.com.au
📞 Phone: 04 0391 0366

We value your trust in X Sports&Living and remain committed to supporting you throughout the life of your product.

X Sports&Living PRO+
Get unlimited repairs for accidental damage protection, 24/7 priority access to X Sports&Living experts, and more.

Learn more

Designing for longevity
At X Sports&Living, we are always working to create the best experience for our customers, which is why we design products that last. Designing for longevity is a company-wide effort, informing our earliest decisions long before the first prototype is built and guided by historical customer-use data and predictions on future usage. It requires striking a balance between durability and repairability while not compromising on safety, security, and privacy.
Learn more about X Sports&Living approach to designing for longevity, which includes access to safe and reliable repairs. View (PDF)