X.025001 Pool Table

🛒 30-Day Return Policy

At X Sports&Living, we want you to shop with confidence.
That’s why we provide a 30-day return guarantee — simple, transparent, and hassle-free.

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✅ How It Works
• If you are not satisfied with your purchase, you may request a return within 30 days from the delivery date.
• Return shipping costs must be covered by the customer.
• Once we receive and inspect the returned item, we will issue a full refund to your original payment method — with no hidden fees and no restocking charges.

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📦 Return Conditions
• Items must remain in original condition, unused, and include all original packaging and accessories.
• Proof of purchase (order confirmation email or receipt) is required.
• This policy only applies to products purchased directly from xsportsliving.com.au.

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⚠️ Exceptions
• Customized or personalized products are not eligible for return.
• Products that have been used, damaged, or altered after delivery may not qualify for a refund.

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🔄 How to Request a Return
1. Contact Us – Email sales@xsportsliving.com.au or call 0403 910 366.
2. Arrange Return Shipping – Customers must arrange and pay for return shipping.
3. Refund Process – Once the returned item has been received and inspected, we will process your refund within 3 business days.

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💚 At X Sports&Living, customer satisfaction is our top priority.
Shop with peace of mind knowing that our return process is fair and transparent.

At X Sports&Living, we are committed to providing our customers with convenient, reliable, and cost-effective shipping options. Please carefully review our shipping terms and conditions below to ensure a smooth delivery experience.

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1. Order Processing Time
• All orders are processed within 1 business day after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Once your order has been shipped, you will receive a confirmation email containing tracking details.

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2. Shipping Rates
• Free Delivery: Available only within the Melbourne metropolitan area. Simply enter your delivery address at checkout to confirm eligibility.
• Other Areas: If your address falls outside the free delivery zone, please contact our customer service team for a shipping quote.

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3. Shipping Methods & Carriers
• Free Delivery: Handled by our in-house delivery team. Our drivers will contact you 1-2 days in advance to confirm the delivery date and time.
• Interstate & Regional Deliveries: We partner with trusted carriers such as Hunter Express, Allied Express, and TNT to ensure timely delivery.
• Please arrange for at least one able-bodied person to assist with unloading, if required.

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4. Estimated Delivery Time
• Metropolitan Free Delivery: 3–5 business days after order processing.
• 300km Surrounding Metro & Interstate Deliveries: 5–7 business days after order processing.
• Peak Season Delays: During high-demand periods (e.g., holidays and major sales events), delivery times may be extended due to increased order volumes.

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5. Custom-Made & Special-Order Items
• Some items are custom-made or special-order products and require additional production time prior to shipping.
• The estimated arrival time (ETA) is displayed on each product’s listing page.
• While we strive to meet all delivery timelines, unforeseen delays due to production schedules, logistics, or customs may occasionally occur. Customers will be notified promptly if any significant delays arise.

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6. Inventory Inaccuracies & Resolution
• Due to rapid stock movement, especially during peak seasons, occasional discrepancies in inventory may occur.
• If an item becomes unavailable after purchase, we will promptly offer an alternative product or issue a full refund.
• We encourage customers to contact us directly for assistance before initiating chargebacks, as our team is dedicated to resolving such issues fairly and efficiently.

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7. Delivery Terms
• Ground Floor Delivery Only: Orders are delivered to the front door or garage at ground level.
• Stairs or Indoor Delivery: Additional fees apply. Please contact us prior to placing your order.
• Heavy/Large Items: An able-bodied person must be present to assist with unloading.
• Missed Deliveries:
• You may authorize us to leave the order at your front door or garage.
• Alternatively, you can reschedule delivery (additional fees and delays may apply).

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8. Installation Services
• Most of our products require assembly and come with DIY instructions.
• Professional installation services are available upon request (fees apply).
• Customers must provide parking access for the installation team; if parking is unavailable, additional charges may apply.

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9. Add-On Services (Additional Fees Apply)

We also offer a range of optional services to enhance your delivery experience:
• Moving goods indoors or upstairs
• Specific delivery time requests
• Two-person delivery service
• Professional installation services

For any special requirements, please contact us to receive a customized quote.

🛡️ Warranty Policy

At X Sports&Living, we are dedicated to providing high-quality products that are built for durability and long-term enjoyment. To give you complete peace of mind, we offer up to 5 years of warranty coverage on selected products—depending on the product category and warranty plan you choose.

Our standard warranty provides 12 months of coverage across all product categories, with the option to purchase Extended Warranty Plans of up to 5 years for qualifying items.

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1. What This Warranty Covers

This warranty protects you against defects caused by materials or workmanship, including:
• Manufacturing defects in materials or assembly
• Structural failures, such as frame or welded joint breakage
• Electrical or mechanical component failures caused by defects
• Material deterioration not related to normal wear and tear

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2. Exclusions & Limitations

This warranty does not cover:
• Normal wear and tear (scratches, dents, fabric fading, discoloration, etc.)
• Accidental damage, misuse, neglect, or improper assembly
• Environmental/weather damage (UV exposure, rust, mold, extreme heat/cold, etc.)
• Consumables & accessories (e.g., pool table felt, batteries, grips, cushions, cables) unless faulty upon delivery
• Unauthorized modifications, repairs, or use of non-original parts
• Commercial or rental use (unless explicitly stated)
• Complimentary/free items provided with the main product

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3. Extended Warranty Options – Up to 5 Years

For selected products, Extended Warranty Plans can be purchased for long-term protection.

Benefits include:
• ✅ Coverage up to 5 years total (adds 1–4 years to standard warranty)
• ✅ May include extra repairs/replacements not covered under standard warranty
• ✅ Hassle-free claims with priority support

Key Terms:
• Purchase at checkout or within 30 days of purchase
• Pricing depends on product & coverage period
• Coverage begins after the standard 12 months expire
• Non-transferable, applies only to the original purchaser

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4. How to Add an Extended Warranty
• At Purchase: Select the option during checkout
• Post-Purchase: Contact us within 30 days to add coverage

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5. Warranty Claim Process

Step 1 – Submit Your Claim
📧 Email: sales@xsportsliving.com.au
📞 Phone: 0403 910 366

Include:
• Proof of purchase (order number, receipt, or invoice)
• Description of the issue (when/how it occurred)
• Photos/videos showing the defect

Step 2 – Assessment
Our team will review your claim and may request more details.

Step 3 – Resolution
If approved, we may:
• Repair or replace defective parts
• Replace the entire product
• Provide a refund (as per refund policy)

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6. Additional Terms & Conditions
• If the original product is discontinued, a comparable replacement will be provided.
• Customers may need to cover return shipping if the defect is not manufacturing-related.
• Claims must be made within the active warranty period (up to 5 years).
• Non-transferable, valid only for the original purchaser.

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7. Compliance with Australian Consumer Law (ACL)

This warranty is in addition to your rights under Australian Consumer Law.

You are entitled to:
• A replacement or refund for a major product failure
• Repairs or replacements if goods are not of acceptable quality

More details: ACCC Website

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8. Need Assistance?

Our friendly customer support team is here to help:

📧 Email: sales@xsportsliving.com.au
📞 Phone: 0403 910 366

We value your trust in X Sports&Living and are committed to supporting you throughout the life of your product.

X Sports&Living PRO+
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Designing for longevity
At X Sports&Living, we are always working to create the best experience for our customers, which is why we design products that last. Designing for longevity is a company-wide effort, informing our earliest decisions long before the first prototype is built and guided by historical customer-use data and predictions on future usage. It requires striking a balance between durability and repairability while not compromising on safety, security, and privacy.
Learn more about X Sports&Living approach to designing for longevity, which includes access to safe and reliable repairs. View (PDF)